Terms & Conditions

Last updated: 24 August 2026

1. About These Terms

These Terms and Conditions ("Terms") govern:

• your use of the Beauty Bulb Live website and related online services ("Website");

• registration for Beauty Bulb Live;

• the purchase and use of attendee tickets;

• free, invited and hosted attendance;

• use of Beauty Bulb Live networking, matchmaking, meeting and digital services; and

• attendance at Beauty Bulb Live events ("Event").

The Event is organised by Beauty Bulb Ltd ("Beauty Bulb", "Organiser", "we", "us" or "our"), a company registered in England and Wales under company number 11315042.

Registered office:

Beauty Bulb Ltd
Millennium Court
First Avenue
Burton-on-Trent
Staffordshire
DE14 2WH
United Kingdom

2. Exhibitors, Sponsors and Commercial Partners

If you participate as an exhibitor, sponsor, supplier or other commercial partner, your participation may also be governed by a separate:

• Order Form;

• Exhibitor Terms and Conditions;

• sponsorship agreement;

• supplier agreement; or

• other written contract.

Those separate terms govern the relevant commercial arrangement.

Nothing in these Terms replaces or overrides an Exhibitor Order Form, Exhibitor Terms and Conditions, sponsorship agreement or other separately agreed written contract.

These Terms will still apply to your use of the Website, Event platform and general attendance at the Event to the extent they do not conflict with your separate agreement.

3. Acceptance of These Terms

By:

• registering for the Event;

• purchasing or accepting a ticket or invitation;

• creating an Event account;

• accessing an Event platform;

• using the Website; or

• attending the Event,

you agree to these Terms.

If you register or purchase a ticket on behalf of another person or organisation, you confirm that you are authorised to do so and must ensure that the attendee is made aware of these Terms.

4. Nature of Beauty Bulb Live

Beauty Bulb Live is a professional business-to-business beauty and wellness trade event.

Participants may include:

• brands;

• retailers and retail buyers;

• distributors;

• service providers;

• sponsors and partners;

• press and media;

• industry professionals; and

• other approved participants.

Attendance is not open to the general public unless expressly stated otherwise.

Unless Beauty Bulb expressly agrees otherwise, attendees must be aged 18 or over.

Beauty Bulb Live is a curated Event and we reserve the right to determine appropriate attendee categories and eligibility criteria.

5. Registration and Attendee Categories

5.1 Registration information
You must provide complete, accurate and current information when registering.

You must not:

• impersonate another person;

• misrepresent your employer, role or purchasing authority;

• register under an attendee category for which you are not eligible; or

• provide false or misleading information to obtain free or discounted admission.

5.2 Buyers and distributors

Beauty Bulb may provide complimentary or hosted attendance to qualifying retail buyers and distributors.

Eligibility is determined by Beauty Bulb and may take account of factors including:

• employer;

• job title;

• purchasing responsibility;

• retail or distribution activity;

• relevant markets; and

• commercial relevance to the Event.

We may request reasonable evidence to verify eligibility.

Submitting an application does not guarantee acceptance.

5.3 Press and media

Complimentary press or media accreditation may be subject to verification.

Beauty Bulb may refuse or withdraw accreditation where an applicant does not meet our criteria or where attendance is not considered appropriate for the Event.

5.4 Service providers and industry professionals

Service providers, agencies, consultants, suppliers and other industry professionals may be required to purchase the appropriate attendee ticket unless they participate under an approved exhibitor, sponsor, partner or other commercial package.

5.5 Reclassification

If we reasonably believe you have registered under the wrong category, we may:

• request further information;

• change your attendee category;

• require payment of the applicable ticket price;

• cancel a complimentary registration; or

• refuse admission.

Where this results from inaccurate or misleading information supplied by you, no refund or compensation will be payable.

6. Right to Refuse Registration or Admission

Beauty Bulb Live is a curated professional event.

We may reasonably refuse, cancel or restrict registration or admission where:

• eligibility requirements have not been satisfied;

• information provided is inaccurate, incomplete or misleading;

• admission may create a legal, safety, security, reputational or operational risk;

• an attendee intends to use a visitor ticket as a substitute for exhibiting or sponsoring;

• the attendee has previously breached Beauty Bulb terms or Event rules; or

• admission would otherwise materially undermine the professional nature or operation of the Event.

Where Beauty Bulb cancels a paid attendee registration before the Event for reasons unrelated to that attendee's breach or misconduct, we will normally refund the ticket price paid.

7. Tickets and Payment

7.1 Prices
Ticket prices are those displayed at the time of purchase.

Unless expressly stated otherwise, prices are exclusive of VAT and VAT will be added at the applicable rate.

7.2 Booking confirmation

A booking becomes confirmed when Beauty Bulb or its authorised registration provider issues confirmation.

7.3 Payment

Payment must be made using an available payment method.

We may cancel a booking where:

• payment is refused;

• the payment is subsequently reversed;

• a chargeback is made without valid grounds;

• fraud is reasonably suspected; or

• the full amount due is not received.

7.4 Tickets are personal

Tickets and registrations are personal to the registered attendee.

They must not be:

• resold;

• offered for resale;

• transferred without our approval; or

• used for commercial ticket-trading purposes.

8. Attendee Cancellations and Refunds

Unless expressly stated otherwise at the point of sale, paid attendee tickets are non-refundable where the attendee chooses not to attend.

This includes non-attendance because of:

• changes to personal or business plans;

• illness;

• travel disruption;

• accommodation issues;

• business commitments;

• failure to obtain visas or travel documentation; or

• the attendance or non-attendance of another person or company.

Tickets for an Event taking place on a specified date may fall within the statutory exception applying to leisure activities provided on a specific date or during a specific period. Accordingly, the normal 14-day cancellation period applicable to many online purchases will not generally apply.

Nothing in these Terms affects any statutory rights which cannot lawfully be excluded.

8.1 Transfers

Beauty Bulb may, at its discretion, allow a registration to be transferred to another eligible individual from the same organisation.

The replacement attendee:

• must meet the applicable eligibility requirements;

• must provide required registration information; and

• will be subject to these Terms.

We may impose a reasonable deadline for ticket transfers or name changes.

9. Changes to the Event

Beauty Bulb may make reasonable changes to the Event, including changes to:

• opening times;

• programme;

• speakers;

• exhibitors;

• participating buyers;

• sponsors;

• meetings;

• networking activities;

• floorplan;

• venue areas;

• room allocation; and

• Event content.

These elements are subject to change.

Reasonable operational, programme or participant changes do not entitle an attendee to a refund.

10. Postponement, Relocation and Cancellation

10.1 Postponement
If the Event is postponed, paid attendee tickets will normally remain valid for the rescheduled Event.

Where the change of date is material and the attendee is unable to attend the rescheduled date, Beauty Bulb may provide a reasonable period following notification of the new date in which the attendee may request a refund of the ticket price paid.

10.2 Relocation

Beauty Bulb may relocate the Event where reasonably necessary.

A change to another reasonably comparable venue within the same general geographical area will not normally entitle an attendee to a refund.

10.3 Change to virtual-only format

Where an Event originally sold principally as an in-person Event is changed to a virtual-only Event, a paid attendee who does not wish to participate in the replacement format may request a refund of the attendee ticket price.

Any request must be made within the period specified by Beauty Bulb following notification of the change.

Adding digital, online or hybrid functionality alongside the physical Event does not constitute a material change.

10.4 Cancellation without replacement

If Beauty Bulb cancels the Event and does not reschedule it or provide a replacement Event, paid attendees will be entitled to a refund of the ticket price paid to Beauty Bulb.

10.5 Other expenses

Except where required by law, Beauty Bulb will not reimburse expenses incurred in connection with Event postponement, relocation, cancellation or alteration, including:

• travel;

• accommodation;

• visas;

• subsistence;

• staffing costs;

• lost working time;

• loss of opportunity; or

• other consequential expenditure.

Attendees are responsible for making suitable travel arrangements and obtaining appropriate insurance where required.

11. Events Beyond Our Reasonable Control

Beauty Bulb will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

These may include:

• severe weather;

• flood;

• fire;

• epidemic or pandemic;

• terrorism or threat of terrorism;

• war;

• civil disorder;

• industrial action;

• government action or restrictions;

• venue closure;

• transport disruption;

• power or communications failure;

• cyber incidents;

• supplier failure; and

• health, safety or security emergencies.

Beauty Bulb will use reasonable endeavours to minimise disruption where reasonably practicable.

Where applicable, the provisions of clause 10 will determine the treatment of paid attendee tickets.

12. No Guarantee of Attendance or Commercial Outcomes

Beauty Bulb Live provides a platform for meetings, introductions, networking and industry engagement.

Beauty Bulb does not guarantee:

• attendance by any particular retailer, buyer, distributor, brand, speaker, exhibitor or individual;

• any particular number of buyers or other attendees;

• any particular number of meetings;

• acceptance of meeting requests;

• attendance at scheduled meetings;

• leads;

• introductions;

• sales;

• orders;

• distribution agreements;

• investment;

• commercial opportunities;

• revenue;

• return on investment; or

• any other commercial outcome.

References to attendees, retailers, buyers, exhibitors or participating organisations reflect expected or confirmed participation at the relevant time and are subject to change.

13. Beauty Bulb's Role

Beauty Bulb acts solely as an event organiser and facilitator of professional introductions.

Beauty Bulb is not:

• a broker;

• sales agent;

• distributor;

• representative of any participant;

• investment adviser;

• party to negotiations between participants; or

• party to transactions entered into between participants.

Beauty Bulb does not vet, warrant, endorse or guarantee the:

• financial standing;

• reliability;

• authority;

• products;

• services;

• claims;

• regulatory compliance;

• commercial suitability; or

• intentions

of any attendee, exhibitor, buyer, distributor, retailer, sponsor, service provider or other participant.

Participants are responsible for carrying out their own due diligence.

Any negotiations, agreements, commercial relationships or transactions resulting from the Event are entered into entirely at the participants' own risk.

14. Service Providers and Commercial Networking

A paid attendee ticket permits normal professional networking but does not provide:

• exhibition rights;

• sponsorship rights;

• branded meeting space;

• speaking rights;

• product display rights;

• the right to operate a stand or fixed promotional area; or

• the right to distribute promotional materials generally throughout the Event.

Normal one-to-one networking and business conversations are permitted.

However, attendees must not use a visitor ticket as a substitute for an exhibition or sponsorship package.

Without prior approval from Beauty Bulb, attendees must not:

• erect displays or signage;

• establish an informal exhibition stand;

• distribute promotional literature generally throughout the venue;

• distribute product samples generally throughout the venue;

• conduct organised demonstrations;

• place promotional material on Event furniture or common areas;

• conduct persistent or aggressive solicitation; or

• materially interfere with exhibitors or other attendees.

Beauty Bulb may require such activity to stop and may remove an attendee who fails to comply.

15. Matchmaking and Meetings

Beauty Bulb may provide matchmaking, networking and meeting-booking services.

Information supplied by participants may be used to suggest potentially relevant connections.

Recommendations are intended to facilitate introductions only and are not endorsements.

Participants remain free to:

• accept or reject connection requests;

• accept or decline meetings;

• change their availability; and

• cancel meetings.

Beauty Bulb does not guarantee that:

• recommendations will be suitable;

• a requested meeting will be accepted;

• scheduled meetings will take place; or

• meetings will result in any commercial outcome.

Beauty Bulb will not be responsible merely because another participant:

• fails to respond;

• rejects a meeting;

• cancels a meeting;

• does not attend a meeting; or

• is not commercially suitable.

Repeated failure to attend confirmed meetings without reasonable explanation may be taken into account when determining eligibility for future complimentary or hosted attendance.

16. Event Platforms and Accounts

Beauty Bulb may provide access to Event websites, applications, matchmaking systems or other digital services.

Your account is personal to you.

You must:

• keep your login credentials confidential;

• provide accurate profile information; and

• use the platform only for legitimate Event-related purposes.

You must not:

• share your account;

• scrape or harvest participant information;

• use automated extraction tools or bots;

• create unauthorised databases of Event participants;

• circumvent access controls;

• interfere with platform security;

• upload malicious software;

• misuse another participant's information; or

• use the platform to send unlawful, abusive or inappropriate communications.

Beauty Bulb may suspend or terminate access where these requirements are breached.

17. Lead Capture and Participant Data

Beauty Bulb Live may use:

• badges;

• badge scanning;

• QR codes;

• lead-capture systems;

• matchmaking platforms;

• meeting applications; and

• similar technology.

Participants may receive another person's information where that person actively:

• connects;

• scans or permits scanning;

• accepts a connection;

• arranges a meeting;

• requests information; or

• otherwise chooses to exchange details through an authorised Event function.

Receiving another participant's information does not provide an unrestricted right to use that information.

Participants are responsible for complying with applicable privacy and electronic marketing laws, including UK data protection law and PECR.

You must not:

• scrape attendee information;

• sell attendee data;

• compile unauthorised mailing lists;

• improperly disclose personal information; or

• send unlawful electronic marketing.

Where a participant receives personal information for its own business purposes, that participant will normally be responsible for its subsequent use of the information as an independent data controller.

Beauty Bulb may suspend platform access or participation where it reasonably believes Event data is being misused.

18. Professional Conduct

All attendees must behave professionally and respectfully.

You must not engage in:

• harassment;

• intimidation;

• threatening or aggressive behaviour;

• discriminatory behaviour;

• unwanted sexual behaviour;

• abusive conduct;

• unsafe behaviour;

• deliberate disruption;

• fraudulent or deceptive conduct;

• unauthorised commercial activity; or

• behaviour which materially interferes with another person's participation in the Event.

Attendees must comply with:

• Beauty Bulb instructions;

• venue rules;

• badge and access requirements;

• security procedures;

• health and safety requirements; and

• reasonable directions from Event staff.

19. Refusal of Admission and Removal

Beauty Bulb may refuse admission to, suspend access of or remove an attendee where it reasonably believes this is necessary because of:

• breach of these Terms;

• safety or security concerns;

• misconduct;

• harassment;

• fraud or misrepresentation;

• badge misuse;

• unauthorised commercial activity;

• misuse of personal data;

• disruption to the Event; or

• failure to follow reasonable instructions.

Where a paid attendee is refused admission or removed because of their own breach or misconduct, no refund will be payable.

Beauty Bulb may also restrict that person's participation in future Beauty Bulb events.

20. Badges and Access

Event badges:

• are personal to the registered attendee;

• must not be shared;

• must not be transferred without approval;

• must be worn or displayed where required; and

• remain subject to Event access-control requirements.

Beauty Bulb may request reasonable identification or business credentials to confirm registration or eligibility.

Unauthorised badge sharing may result in removal or cancellation without refund.

21. Photography and Filming

Photography, filming and recording may take place throughout Beauty Bulb Live.

Attendees may appear incidentally in general:

• Event photography;

• video footage;

• crowd footage;

• networking footage;

• stage footage; and

• atmosphere content.

Beauty Bulb may use appropriate Event imagery for purposes including:

• reporting on the Event;

• Beauty Bulb websites;

• social media;

• press and public relations;

• Event promotion; and

• marketing future Beauty Bulb events.

The processing and use of identifiable images is governed by our Privacy Policy and applicable data protection law.

Where reasonably practicable, anyone with a particular concern about appearing in Event photography should speak to a member of the Beauty Bulb team.

Attendees must also respect the privacy, confidentiality and intellectual property of others when taking photographs or recordings.

22. Intellectual Property

The Website and Event may contain:

• Beauty Bulb trade marks;

• logos;

• photography;

• graphics;

• text;

• designs;

• documents;

• databases;

• video; and

• other intellectual property.

Unless expressly permitted, this material must not be reproduced, distributed, commercially exploited or used to create derivative works without permission.

The names and branding of Beauty Bulb and Beauty Bulb Live must not be used in a manner suggesting sponsorship, endorsement or affiliation without our prior written approval.

23. Third-Party and Participant Content

Brand names, trade marks, product descriptions, advertisements, presentations and other material supplied by:

• exhibitors;

• sponsors;

• speakers;

• partners; and

• other participants

remain the responsibility of the person supplying them.

Beauty Bulb does not guarantee the accuracy of statements or claims made by independent Event participants.

The presence of a company, product or service at Beauty Bulb Live does not constitute endorsement by Beauty Bulb.

24. Content You Provide

Where you provide Beauty Bulb with:

• a profile;

• company description;

• logo;

• photograph;

• product information;

• document;

• message;

• comment; or

• other content,

you confirm that:

• you have the right to provide it;

• its intended use will not infringe another person's rights; and

• it is not unlawful, defamatory, malicious or materially misleading.

You grant Beauty Bulb a non-exclusive, royalty-free licence to use that content to the extent reasonably necessary to:

• operate the Event;

• provide the Website and Event platforms;

• display Event profiles;

• facilitate meetings and networking; and

• promote your participation in the Event where appropriate.

25. Technology and Third-Party Systems

Beauty Bulb may use third-party providers for services including:

• websites;

• registration;

• payments;

• matchmaking;

• Event applications;

• lead capture;

• badges;

• email communications; and

• related Event technology.

Beauty Bulb will take reasonable steps to provide advertised Event services but does not guarantee that any:

• website;

• application;

• internet or WiFi connection;

• matchmaking service;

• lead scanner;

• QR code;

• registration platform;

• meeting system; or

• other technology

will operate continuously, uninterrupted or error-free.

Subject to applicable law, Beauty Bulb will not be liable for temporary outages, delays or failures caused by third-party providers or matters outside its reasonable control.

26. Personal Property

Attendees are responsible for their own:

• phones;

• laptops;

• bags;

• products;

• samples;

• equipment;

• coats; and

• other personal belongings.

Beauty Bulb is not responsible for theft, loss of or damage to attendee property except to the extent caused by Beauty Bulb's negligence or where liability cannot lawfully be excluded.

27. Liability for Business Attendees

This clause applies where you attend wholly or mainly for purposes relating to your trade, business, craft or profession.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability which cannot lawfully be excluded.

Subject to the above, Beauty Bulb shall not be liable for:

• loss of profit;

• loss of revenue;

• loss of business;

• loss of opportunity;

• loss of anticipated savings;

• loss of goodwill;

• wasted expenditure; or

• indirect or consequential loss.

Subject to liabilities which cannot lawfully be limited, Beauty Bulb's total aggregate liability arising from or in connection with an attendee's booking or attendance shall not exceed the amount actually paid by that attendee to Beauty Bulb for the relevant attendee ticket.

Beauty Bulb shall not be liable for transactions, negotiations or disputes between Event participants.

28. Consumers

Beauty Bulb Live is principally a B2B trade event and most attendees will attend for purposes relating to their trade, business or profession.

However, if you are a consumer for the purposes of applicable consumer law, nothing in these Terms affects your statutory rights.

Where Beauty Bulb fails to provide services with reasonable care and skill or otherwise breaches a duty owed to a consumer, Beauty Bulb will be responsible for loss or damage which is a foreseeable result of that breach, subject to applicable law.

Beauty Bulb is not responsible to consumers for business losses arising from use of the Event for business or commercial purposes.

29. Business Participant Responsibility

Where you participate in connection with a trade or business, you will be responsible for losses, claims, costs or liabilities reasonably incurred by Beauty Bulb as a direct result of:

• your unlawful conduct;

• misuse of personal information;

• infringement of third-party intellectual property rights; or

• material breach of these Terms,

to the extent caused by your acts or omissions.

30. Accessibility

Beauty Bulb aims to make the Event reasonably accessible.

If you require an adjustment or assistance, please contact Beauty Bulb as early as reasonably possible.

We will consider reasonable requests in accordance with our legal obligations, although we cannot guarantee that every requested adjustment will be possible.

31. Privacy

Beauty Bulb's collection and use of personal information is explained in the Beauty Bulb Live Privacy Policy.

Use of attendee data obtained through the Event is also subject to clause 17 of these Terms.

32. Third-Party Websites and Services

The Website or Event platforms may contain links to third-party websites, applications or services.

Those services may be governed by their own terms and privacy policies.

A link from Beauty Bulb does not constitute endorsement of the third party or its products or services.

33. Changes to These Terms

Beauty Bulb may update these Terms from time to time.

For paid bookings, the version of these Terms in force when the booking is made will generally govern that booking.

Beauty Bulb may make reasonable subsequent changes where necessary to:

• comply with law;

• address safety or security requirements;

• reflect operational changes which do not materially disadvantage the attendee; or

• deal with circumstances reasonably affecting operation of the Event.

Nothing in this clause permits Beauty Bulb to remove statutory rights.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary.

If it cannot reasonably be modified, it will be treated as deleted.

The remaining provisions will continue in force.

35. No Waiver

If Beauty Bulb does not immediately enforce a right under these Terms, this does not mean that right has been waived.

36. Third-Party Rights

Unless expressly stated otherwise, no person other than Beauty Bulb and the relevant attendee has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

37. Governing Law and Jurisdiction
Business attendees

Where you attend for business purposes, these Terms and any dispute arising from or connected with them are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

Consumers

Where you are a consumer, these Terms are governed by the laws of England and Wales, but you retain any mandatory legal protections which apply in the part of the United Kingdom in which you live.

Nothing in these Terms prevents a consumer from bringing proceedings in a court available to them under applicable law.

38. Contact

For questions regarding the Website, Event registration or these Terms, please contact:

Beauty Bulb Ltd
Millennium Court
First Avenue
Burton-on-Trent
Staffordshire
DE14 2WH
United Kingdom

Email: events@beautybulb.co.uk

Company number: 11315042